call centre Representatives - Johannesburg Central
Thursday, 7 March 2019
Item details
City:
Johannesburg Central, Gauteng
Salary:
R 6,000
Item description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers, resolve complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Responsbility
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Have grade 12 or equivalent qualification with good communication and interpersonal skills, Apply with updated Cv or whatsaap our team on 074 933 7449 or 079 444 9500
Responsbility
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Have grade 12 or equivalent qualification with good communication and interpersonal skills, Apply with updated Cv or whatsaap our team on 074 933 7449 or 079 444 9500
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