Call centre representatives - Johannesburg Central
Friday, 1 February 2019
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Item details
City:
Johannesburg Central, Gauteng
Salary:
R 5,000
Item description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
NO EXPERIENCE REQUIRE, ONLY GRADE 10 - 12 WITH GOOD COMMUNICATION SKILLS
email your Cv to admin@eastbaysconsulting.co.za or
whatsaap 0749337449 or 0739969176
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
NO EXPERIENCE REQUIRE, ONLY GRADE 10 - 12 WITH GOOD COMMUNICATION SKILLS
email your Cv to admin@eastbaysconsulting.co.za or
whatsaap 0749337449 or 0739969176
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